Returns
We pride ourselves on excellent customer service and an efficient, reliable customer experience.
Occasionally though problems do occur. When this is the case, for whatever reason, we will always do our best to resolve any issues as quickly as possible.
Standard Terms & Conditions regarding returns
Every parcel sent out from us should include a 'Returns Form'.
If you wish to return an item for any reason, please do so within 30 days of purchase.
Please fill in the form with as much detail as you can. This allows us to process any returns as quickly as possible.
Please ensure all returns are sent back in their original box and condition.
Never send back broken items.
All returns should be sent to: Internet Returns, Dartington Crystal (Torrington) Ltd, Great Torrington, Devon, EX38 7AN.
For more information please see our Returns Policy