Delivery Terms

CUSTOMER NOTICE:

Due to the Queen’s Platinum Jubilee Bank Holiday, there will be no deliveries made between 2nd & 5th June. Next-Day delivery will not be available from 11.30am 31st May 2022. Orders placed after this date will be delivered week commencing 6th June. Please allow 2-3 business days from the day of ordering to receive your order. Please note due to the increase volume of orders to process there may be disruption to our delivery service. 

You will receive an email with your DPD tracking number and estimated delivery date once your order has been packed and dispatched. 


UK Mainland orders under £25: £5.95 (2 working Days)

UK Mainland orders over £25: Free delivery (2 working days)

We are not currently offering delivery outside of the UK

Free Delivery Any Orders Over £25
£5.95 Any Orders Under £25

 

Scottish Highlands, Northern Ireland, ROI

£20.00 Any Orders to the Scottish Highlands
£21.00 Any Orders to Northern Ireland
£21.00 Any Orders to the Republic or Ireland

 

UK Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight

£21.00 Any Orders to the Isle of Man or Isle or Wight
£21.00 Any Orders to the Isles of Scilly
£21.00 Any Orders to the UK Channel Islands

The majority of our parcels go out with DPD. Please note we do not deliver on weekends or bank holidays. For orders outside of mainland UK please allow an extra working day for the parcel to arrive. Delivery times cannot be guaranteed but your parcel should arrive between 9am - 6pm.

For UK Channel Islands, Isles of Scilly, Isle of Man & Isle of Wight we can provide a cheaper service using Royal Mail - please contact us and we will be happy to arrange this for you. Please note though that we cannot send all orders via Royal Mail as there is a weight and size restriction. Please be aware that any goods sent by Royal Mail are not insured against damages or loss. If your items do arrive damaged, or go missing, Dartington Crystal cannot be held responsible, and will not supply any free of charge replacements.

Delivery prices shown on this page apply to all Website Orders and Phone Orders placed with our Websales team. 

Please note Free delivery and any other promotions that may be running do not apply to Trade or Corporate Orders. Please speak to our Trade Sales team for more information.

Sale items can only be delivered to UK Mainland addresses.

INTERNATIONAL DELIVERY SERVICE

CUSTOMER NOTICE: We are not currently offering delivery outside of the UK

EXCEPTIONS AND OTHER TERMS

Deliveries to the Scottish Highlands & Islands are not classed as mainland UK by our courier provider, FedEx. The following postcodes are excluded from our mainland UK service and may take an extra day to arrive.

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38,AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, FK19, FK20, FK21, HS1, HS2, HS3, HS4, HSS, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IVSS, IV56, KA27, KA28, KW1,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,KW15,KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, ZE1, ZE2, ZE3

UK VAT (TAX)

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically. 

BRITISH FORCES PO ADDRESSES

We are not currently offering delivery to BFPO addresses.

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on: Websales Customer Service +44 (0)1805 626262.

Payment Terms

The following terms and conditions apply to all transactions on the John Beswick web site. Please read them carefully and print a copy for your records. All prices shown are pounds sterling and include UK VAT.

All other prices shown in different currencies shown are indicative only, based on third party currency rates that we can not accept responsibility for.

The actual cost to you will be the £ Sterling charge to your credit / charge card converted to your local currency by your card provider on the day that your account is charged. Conversion rates shown are for indicative purposes only.

We reserve the right to change any advertised price before you place an order. Payment can be made by any major credit, debit card or via Paypal. Payment will be debited from your account before the despatch of your order.

For your protection, all credit card transactions are routed through our secure payments provider. The purchaser is liable for any import duties or local taxes that may apply.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

No contract for the sale of any product will subsist between you and John Beswick until we dispatch the product(s) ordered. 

For sales applicable to the State of California USA Prop 65 WARNING: Consuming food or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the state of California to cause birth defects or other reproductive harm.
 

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