Delivery Terms

UK Mainland orders under £49: £5.95 (2-3 working days)

UK Mainland orders over £49: Free delivery (2-3 working days)

International Delivery is available and varies by country, delivery costs start from £23

Please note FedEx do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.

The majority of our parcels go out with FedEx. Please note we do not deliver on weekends or bank holidays. For orders outside of mainland UK please allow an extra working day for the parcel to arrive.
Delivery times cannot be guaranteed but your parcel should arrive between 9am - 6pm.

For UK Channel Islands, Isles of Scilly, Isle of Man & Isle of Wight we can provide a cheaper service using Royal Mail - please contact us and we will be happy to arrange this for you. Please note though that we cannot send all orders via Royal Mail as there is a weight and size restriction. Please be aware that any goods sent by Royal Mail are not insured against damages or loss. If your items do arrive damaged, or go missing, Dartington Crystal cannot be held responsible, and will not supply any free of charge replacements.

Delivery prices shown on this page apply to all Website Orders and Phone Orders placed with our Websales team. 

Please note Free delivery and any other promotions that may be running do not apply to Trade or Corporate Orders. Please speak to our Trade Sales team for more information.

Sale items can only be delivered to UK Mainland addresses.

INTERNATIONAL DELIVERY SERVICE

John Beswick Products can be delivered Internationally with ease, with just one postage charge per order*, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

*Please note should the delivery cost incurred by Dartington Crystal from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.

UK VAT (TAX)

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically. 

BRITISH FORCES PO ADDRESSES

We do deliver to British Forces Post Office addresses. The charge for BFPO delivery is £5.95, this covers the cost of delivering your parcel to the BFPO sorting office. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.

Please select our Standard UK Mainland Delivery £5.95 service when purchasing through our checkout pages on this website.

Proof of delivery is not available with this delivery service. Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For further information on deliveries to British Forces postal addresses please visit https://www.gov.uk/bfpo.

Unfortunately we cannot deliver to overseas PO box numbers and we cannot deliver to DPO ARMED FORCES

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on: Websales Customer Service +44 (0)1805 626262.

Payment Terms

The following terms and conditions apply to all transactions on the John Beswick web site. Please read them carefully and print a copy for your records. All prices shown are pounds sterling and include UK VAT.

All other prices shown in different currencies shown are indicative only, based on third party currency rates that we can not accept responsibility for.

The actual cost to you will be the £ Sterling charge to your credit / charge card converted to your local currency by your card provider on the day that your account is charged. Conversion rates shown are for indicative purposes only.

We reserve the right to change any advertised price before you place an order. Payment can be made by any major credit, debit card or via Paypal. Payment will be debited from your account before the despatch of your order.

For your protection, all credit card transactions are routed through our secure payments provider. The purchaser is liable for any import duties or local taxes that may apply.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

No contract for the sale of any product will subsist between you and John Beswick until we dispatch the product(s) ordered. 

For sales applicable to the State of California USA Prop 65 WARNING: Consuming food or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the state of California to cause birth defects or other reproductive harm.
 

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