How do I return an item?

Our Guarantee

If any product arrives damaged or imperfect we'll replace it without question. If you decide you don't want the product when you get it, please return it to us within 14 days (in saleable condition) and we will refund your money.

Unless there was an error on our part in despatching your order, or the goods were faulty, your refund will be exclusive of delivery charges. In the event of faulty or damaged goods, reasonable postage costs incurred in the return, as well as the original delivery charges will be refunded on proof of the cost of return carriage. If you have any questions regarding returns please contact us here, call us on  +44 (0)1805 626262 or fax on +44(0)1805 626263

The address to send returns to is:

Returns Department
Dartington Crystal (Torrington) Ltd
EX38 7AN

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a full refund. 
We will take all care within our power to keep your order and payment details secure. 
In the unlikely event that your goods are lost in transit or arrive damaged, please notify us using the contact information below.

[T]  (0)1805 626262
[E] Contact Us Here